Refund and cancellations

Cancellation & Refunds

You may cancel your order before your device is picked up. Dial our helpline number 7838423438 between 11 AM - 7 PM (Monday to Saturday) to request for cancellation.

If you already made the payment online, the refund shall be credited to the mode of payment within 5-7 working days.

Please note that once the device is picked up, order cancellation is not possible.

Also, cancellation charges are applicable should you decide to cancel an Express Service.


We will attempt a re-repair on your device twice after the initial repair. If after this, the device is still faulty we will issue a refund (minus shipping costs). This does not include diagnostic and water damage related repairs. The amount of refund will be solely assessed at Gadget Guruz's discretion after the complete inspection of your device and its value.